Below are some of the most frequently asked questions, which have been organized into to convenient categories. If your question is not addressed here, please review the Welcome Brochure, which has additional details regarding the upcoming Rodeo.
General
Rodeo – Registration
– Reservations
– Payments
– Rodeo Activities
General Rodeo
If I have never attended
the Rodeo before, will this be a problem?
What are the dates
for this year’s Rodeo? How about
future years?
What is the difference
between the Welcome Brochure and the Event
Communiqué?
How does the Calcutta
work?
I. What is ACCCE? II. What is the ACCCE Seminar? III. More importantly,
if I attend the ACCCE Seminar will I still be on time for the Holly Stover
Team Classic on Friday at 10:30 am?
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Registration
When is the deadline
for registration?
What if I do not want
to register online?
How do I register
for the Rodeo?
Can I make changes
to my Personal Information and Rodeo Activities
Sign-up after registering?
What address should
I use for the “Alt. E-mail”
during registration?
Can I still register even though I am not able to attend this year's Rodeo?
I made a mistake while registering for the Rodeo OR reserving my room from
My Rodeo. Either/both the Rodeo Registration Fee or/and Room Reservation
Deposit show(s) "Processing (reset)", but I have not made payment.
How do I complete the process?
How do I login to My Rodeo if my e-mail has changed since last logging
on to the system?
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Reservations
How do I reserve a
room at The Greenbrier?
Whom should I contact if I made an error or have a question during my online
room reservation with The Greenbrier?
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Payments
Do you accept credit
cards for the Rodeo Registration Fee?
My Company usually
issues a check to cover my Rodeo Registration
Fee, how is this handled?
My Company usually
issues a check to cover my room deposit
at The Greenbrier, how is this handled?
Can I pay for multiple
guests during the registration process?
My Company is sending
a check for multiple employees to cover
the Rodeo Registration Fee; do I need
to do anything special?
What is your cancellation
policy?
Can I combine payments
for the Rodeo Registration Fee and The
Greenbrier Room Deposit?
Is this site secure
for making payments?
Is there any special information I need to provide when making payment
by credit card?
How do I get an invoice/receipt for my registration if I am paying with
a check?
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Rodeo Activities
How do I submit my
foursome for golf? What about my spouse/guest?
How do I change the
line-up of my golf foursome after I submitted
the online form?
I noticed some social
activities on the Program of Events in
the Welcome Brochure, how do I sign-up
for these?
How will I be billed for the various Rodeo activities?
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General Rodeo
If I have never
attended the Rodeo before, will this be
a problem?
Not necessarily, the Rodeo draws a variety
of people from various lines of business
in the coal industry. Primarily, producers,
buyers, and transporters make up the attendees
at this premier industry occasion. If
you wish to receive an invitation to this
or a future Rodeo event, please fill out
a contact form with your information and
a little bit about your role in the coal
industry. Visit What
is the Rodeo? for more
information.
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What are the dates
for this year’s Rodeo? How about
future years?
The Rodeo is held annually on the last
full weekend in September and runs from
Thursday through Sunday. Please visit
What
is the Rodeo? for exact
dates of future events.
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What is the difference
between the Welcome Brochure and the Event
Communiqué?
The Welcome
Brochure offers general details and information including a preliminary Program
of Events for the upcoming Rodeo – many important questions can be
answered here like registration deadlines and contact information. The
Event
Communiqué is a
more thorough publication that offers
important reminders, CEED Symposium details,
golf tournament rules, and the final Program
of Events.
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How does the Calcutta
work?
The Calcutta fundraiser works like this: A randomly numbered envelope exists
with the name of every golfer playing in the Men’s Rodeo Tournament
on Saturday morning written on a card inside. Each envelope costs $20 (available
at the registration desk) – so you are blindly purchasing the name
of a golfer. After the Tournament, scores for each golfer are calculated
based on the Callaway system. 1st, 2nd, 3rd, and 4th place golfers are
then announced based on their Callaway scores. If the envelope you purchased
contains a golfer’s name that came in 1st, 2nd, 3rd, or 4th place
using the Callaway scoring, you win the same place prize for the Calcutta.
(Example: Jim Johnson is a golfer on
Saturday. Mary Jones pays $20 and buys
a Calcutta envelope that contains Jim Johnson’s
name printed on the card inside the envelope. After the Saturday
Tournament, Jim Johnson is announced as
the 2nd place winner using the Callaway
scoring system. Mary Jones is now the
winner of the 2nd place Calcutta prize.)
Prizes for the winning Calcutta envelope
holders is based on a 75% payout of all
money collected with the remaining 25%
being donated to The Rodeo Scholarship
Fund.
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I. What is ACCCE? II. What is the ACCCE Seminar? III. More importantly, if I attend the ACCCE Seminar will I still be on time for the Holly Stover Team Classic on Friday at 10:30 am?
I. The American Coalition for Clean Coal Electricity (ACCCE) advocates public policies that advance environmental improvement, economic prosperity, and energy security. ACCCE believes that the robust utilization of coal – America’s most abundant energy resource – is essential to providing affordable, reliable electricity for millions of U.S. consumers and a growing domestic economy. Further, ACCCE is committed to continued and enhanced U.S. leadership in developing and deploying new, advanced clean coal technologies that protect and improve the environment.
II. The ACCCE seminar is an informative symposium that gathers a panel of
coal industry professionals to discuss current events and market and other
major issues confronting coal markets today. Each year ACCCE strives to
offer different but relevant panel speakers from various positions in the
coal industry. (i.e. coal consultants, utility CEOs, etc)
Dress is resort casual and a Continental Breakfast is served before/during
the seminar which usually lasts around usually last about 1.5 - 2.0 hours.
Additionally, if you attend and are pre-registered via the Rodeo Activity
Sign-ups, you're automatically entered in the drawing for a free weekend
at The Greenbrier.
III. Now the most important question . . . Yes, you will have plenty of
time to make the Holly Stover Classic shotgun start at 10:30 am. One of
the reasons we started this Friday shotgun format was so that all interested
parties could both attend the ACCCE event and golf.
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Registration
When is the deadline
for registration?
The deadline for this year’s Rodeo is August 1, 2008. This same deadline applies to the registration fee, and room deposit at The Greenbrier.
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What if I do not
want to register online?
We are only offering online registration at this point. We encourage everyone to try the online process, but, if needed, we will be more than happy to walk you through the process over the phone. Our contact numbers are located here.
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How do I register
for the Rodeo?
You can now register online. Just follow
the user-friendly, 3-step process to complete
all of your registration needs –
including 1) registration and activity
sign-up, 2) registration fee payment,
and 3) Greenbrier room reservation and
room deposit payment.
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Can I make
changes to my Personal Information and
Rodeo Activities Sign-up after registering?
Yes, you can edit your Personal Information
and Rodeo Activities from the My
Rodeo section of the website
24/7. Once we get too close (about a week
before) to the actual Rodeo event, making
changes will be disabled so that we can
process the final attendance/activity
count.
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What address should
I use for the “Alt. E-mail”
during registration?
The “Alt. E-mail” optional field can be used however you wish.
In addition to the primary E-mail (User ID), the Alt. E-mail address you
supply will receive all e-mail notifications regarding activity sign-up
confirmations and personal information changes/updates. In the past we
have seen this field used for assistants, spouses or guests, home e-mails,
etc. – anyone you may want to keep involved with this event.
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Can I still register even though I am not able to attend this year's Rodeo?
Yes. We encourage everyone to register even if they are not able to attend.
Your contact information will be preserved for future events and will ensure
that you remain on our mailing list for subsequent year's invitations.
This will also allow you to keep us up to date with any address, phone,
etc. changes as they ocurr. If not attending, simply leave the Rodeo activity
sign-up areas blank and skip all payment steps. You can edit your information
at any time after logging into My Rodeo.
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I made a mistake while registering for the Rodeo OR reserving my room from My
Rodeo. Either/both the Rodeo Registration Fee or/and Room Reservation Deposit
show(s) "Processing (reset)", but I have not made payment. How
do I complete the process?
New this year, we have added the ability for each guest to "Reset" their My Rodeo is any problems were incurred while trying to register. Simply select the "Reset" link to start the process over. However, please make sure that the transaction was not completed before
resetting, else you run the risk of paying twice. The best check for this is to see if a confirmation e-mail was received, but please fee free to contact usif you would like us to check on the status personally.
This problem most likely will happen when the process is started then stopped
while in the middle of the process without fully completing all steps.
Perhaps the process "timed-out" due to inactivity or the active
window was closed before payment information was entered and submitted.
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How do I login to My Rodeo if my e-mail has changed since last loggin on to the system?
If your e-mail has changed, simply login to My Rodeo using your old e-mail address and password. After logging in, simply update your information with your new email, etc. by choosing the "Edit" button under the Personal Settings area of My Rodeo. The only catch here is that you must know your password - it cannot be retrieved with the "Forgot Password" link because the password can only be sent to the e-mail on file. If your email has changed and you do not remember your password, DO NOT register again - just contact us and we will be happy to reset your password for you so you can update
your information.
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Reservations
How do I reserve
a room at The Greenbrier?
Rooms will be reserved online through
the registration process? Detailed instructions
are available during this process. After
registering for the Rodeo, the My
Rodeo section offers direct "Send" links to reservation pages of The Greenbrier. The Greenbrier will send confirmation notice once you have completed the process.
Please note that approximately 45 days prior to the Rodeo event, online
room reservations will be disabled and you will need to contact Brenda
Crawfordfor assistance: Phone: 304-536-1110 ext. 7355 or Fax: 304-536-7818.
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Whom should I contact if I made an error or have a question during my online
room reservation with The Greenbrier?
The Greenbrier reservation specialists will be able to handle any problem
you may have relative to your room reservation. Brenda
Crawford is the Rodeo coordinator in the reservations office and can be reached
at Phone: 304-536-1110 ext. 7355 or Fax: 304-536-7818.
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Payments
Do you accept credit
cards for the Rodeo Registration Fee?
Yes. When you reach the payment section of the registration process, just select the “Pay by Credit Card” button. Our site is completely secure and we accept all major credit cards. Make sure you have all necessary information to complete the process once you start - especially the security code
After completion, you will receive an confirmation and receipt for payment
via e-mail. The e-mail is sent from 2Checkout.com our authorized retailer
for the transaction.
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My Company usually
issues a check to cover my Rodeo Registration
Fee, how is this handled?
When you reach the payment section of the registration process, just select the “Pay by Check” button. You will be asked for some simple comments and then press a “Send” button that lets us know to look for your check payment in the mail. Detailed instructions are offered on how to submit a check payment.
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My Company usually
issues a check to cover my room deposit
at The Greenbrier, how is this handled?
When you reach the payment section of
The Greenbrier room reservation process,
just select the “Pay by Company”
checkbox. Just tell us anything else you
would like us to know in the “Comments
or questions” textbox before submitting
your room reservation request. The Greenbrier
will then be on the look out for your
check.
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Can I pay for multiple
guests during the registration process?
Not really. Each guest much register independently and pay for his or her
registration fee and room deposit. The only way that this can ‘kind
of’ happen is if after the multiple guests have independently registered
for the event – is that each guest select the “Pay by Check”
button and then have their company (assuming each guest is from the same
company) send one check to cover multiple guests.
We would just ask that you make sure this intent is mentioned the fact
in the “Comments/Special Instructions” textbox of the ’Pay
by Check’ page and if possible, please include with/on the check
– the names of the guests to be covered by the check. The same general
idea applies for paying The Greenbrier room deposit for multiple employees.
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My Company
is sending a check for multiple employees
to cover the Rodeo Registration Fee; do
I need to do anything special?
Just make sure that you mention the fact
in the “Comments/Special Instructions”
textbox of the ’Pay by Check’
page and if possible, please include with/on
the check – the names of the guests
to be covered by the check. The same general
idea applies for paying The Greenbrier
room deposit for multiple employees.
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What is your cancellation
policy?
The cancellation policy has multiple deadlines
– please see the Welcome
Brochure PDF file for this policy.
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Can I combine payments
for the Rodeo Registration Fee and The
Greenbrier Room Deposit?
No. We are unable to handle combined payments
in any way. We apologize for any inconvenience
this may cause.
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Is this site secure
for making payments?
Our Secure Sockets Layer (SSL) software
is the industry standard and among the
best software available today for secure
online commerce transactions. It encrypts
all of your personal information, including
credit card number, name, and address,
so that it cannot be read as the information
travels over the Internet. We do not allow
any transactions that do not occur on
a Secure connection.
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Is there any special information I need to provide when making payment
by credit card?
Most information you will need is rather standard for purchasing with a
credit card. Things like card number, expiration date, name printed on
the card, billing address, and phone number are fairly standard, but please
be certain you have the security code information shown below:
Credit Card Security Code
For your safety and security we require that you enter your card security code, if one is available.
For Mastercard & Visa, the Card Security code is a 3 digit code printed on the signature strip
on the back of the credit card. The value will be the last 3 digits of
the printed number at the top of the signature strip. The number at the
top of the signature strip will in most cases be the full credit card number
followed by the card security code, but in some cases only the last 4 digits
of the card number followed by the card security code may be shown.
For American Express, the code is a four digit number on the
front of the card.
Important: If your card does not have a verification number,
try another card or enter the number 0000.
Mastercard, Visa or American Express will indicate if the code exists on
the card and if it matches what was entered. Failure to enter the code
correctly is sufficient reason to block an order.
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How do I get an invoice/receipt for my registration if I am paying with a check?
If you are paying by either a personal of company check and you would like an invoice/receipt for the Rodeo Registration Fee, please contact us and upon verification of payment, we will send you an invoice/receipt for your records.
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Rodeo Activities
How do I submit
my foursome for golf? What about my spouse/guest?
Golf foursomes are sent/submitted from the My
Rodeo page for all Rodeo-sponsored Tournaments. You must submit a form for each
golf event you (or your spouse/guest) are participating in. You can either
select your own foursome or asked to be placed in a grouping. Once submitted,
you and the golf chairperson are sent a confirmation e-mail of your foursome
choices.
Deadline for submitting your golf foursome information is August 29, 2008. Contact information for the golf chairpersons can be found in the Welcome
Brochure for any additional questions you may have.
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How do I change
the line-up of my golf foursome after
I submitted the online form?
If you make a mistake or just want to
change your golf foursome line-up, simply
cancel the existing foursome from the
My Rodeo page and then submit a new foursome
line-up. E-mail confirmations will be
sent to you and the golf chairperson for
all changes made to the foursome line-ups.
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I noticed some
social activities on the Program of Events
in the Welcome Brochure, how do I sign-up
for these?
Sign-ups for these events will be made
available at the Registration Desk at
The Greenbrier when you arrive. Please
feel free to contact
us for more information
ahead of time or just ask a representative
at the Registration Desk when you arrive.
For the 87th Annual Rodeo 2008, we will be offering the following social
activities:
Friday, September 26th @ 10:30am:
"Project Greek Island" Bunker Tour (Sign-up Required at Registration Desk)
Hosted by: The Greenbrier
Friday, September 26th @ 3:00pm:
Craft Workshop - Silk Scarf Painting (Sign-up Required at Registration Desk)
Hosted by: TBD
Location: Chesapeake Bay Room
Saturday, September 27th @ 10:00am:
Culinary Demonstration - Appetizers (Sign-up Required at Registration Desk)
Hosted by: TBD
Location: Chesapeake Bay Room
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How will I be billed for the various Rodeo activities?
There are two classifications for Rodeo activities. Some are billed to
the Rodeo account and others are billed to each guest's account. The two
are split along the following main categories:
Social Activities are typically billed directly to the Rodeo for payment. These include the Rodeo sponsored, bunker tour, culinary demonstration, croquet (1st hour), card party, etc.
Sports Activities are typically bill directly to each individual's room account. These include golf, tennis, and trapshooting.
Should you have a specific question not addressed here, please contact us for clarification.
Please keep in mind that all refreshments served at Rodeo-sponsored events are billed to the Rodeo
account.
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